How a booking works

An enquiry is not yet a booking

Sending the form tells Citra you are interested and nothing more. It does not hold the date and it is not an acceptance of anything. A booking exists once Citra has confirmed it to you in writing — by WhatsApp or by email — and the deposit has been received.

The number the page shows is an estimate

The figure the form calculates is indicative. It is built from a rate card and knows nothing about your call time, how many faces, where the venue is or how long the day runs. The real price is quoted against the day, and that quote is what you are asked to agree to.

Prices exclude transport. Where travel, parking or accommodation apply, they are shown in the quote rather than absorbed into the rate.

Holding the date

A minimum deposit of 50% is required to hold a date. Until it clears, the date is open and may be taken by another booking. The balance is due by the date printed on the invoice.

Payment is by bank transfer to the account printed on your invoice. Please do not act on account details sent any other way, or by anyone else, without confirming them with Citra first.

Moving or cancelling

Life happens, and a wedding date moves more often than anyone expects. Tell Citra as early as you can and she will try to move the booking rather than lose it. How a deposit is treated when a date moves or a booking is cancelled is agreed with you in writing at the time of booking and stated on your invoice — there is no blanket rule here that could be fairer than that conversation.

If Citra has to cancel — illness, an accident, something genuinely beyond her control — she will say so immediately, help find a replacement artist where she can, and return what you have paid for work not done.

On the day

What makes the work good is mostly ordinary: a call time that leaves enough minutes per face, somewhere with light and a plug, and a clean, product‑free face to start on. Tell Citra in advance about allergies, sensitive skin, a skin condition or a recent treatment, so products can be chosen around it. She uses professional products and sanitises her kit between faces, but she is not a dermatologist and cannot be responsible for a reaction she was not told to expect.

Tax

Citra is an individual taxpayer and not a VAT‑registered business (non‑PKP). What you receive is a commercial invoice, not a Faktur Pajak, and no VAT is charged. Where a company client withholds income tax (PPh), the quote states whether the fee is the net or the grossed‑up amount, so the figure is unambiguous before you pay it.

The photographs on this site

Every image here belongs to Citra or to the photographer credited for it. Look as long as you like. Do not republish, crop, reprint, use in an advertisement, or feed them to a dataset or an AI model without written permission. A tagged repost on Instagram is welcome and needs no permission.

The name, the mark and the signature are hers as well.

Your own photographs

If you send a photograph — a reference, a selfie, a shot from the day — you are confirming you are entitled to send it. It is used to do your job and is not published without your word. See the privacy policy.

The dashboard

Part of this site sits behind a passphrase and is for Citra and her assistant only. Trying to get in, or to reach the data behind it, is not welcome and is not legal.

The site itself

This website is offered as it is. It is a portfolio and a way to reach a person, not a system anything depends on: it may be down, a page may be mid‑edit, the estimate may be wrong. Nothing on it is professional advice about your skin. For anything that matters to your booking, rely on what Citra has confirmed to you directly.

Where the law allows a limit, liability is limited to the fee paid for the booking in question. What the law does not allow to be limited is not limited here — this clause takes nothing away from you that Indonesian consumer law gives you.

Law, and what happens if something goes wrong

These terms are governed by the law of the Republic of Indonesia, and Jakarta is where a dispute would be heard. Before it gets anywhere near that: write to ask@touchupmafia.com. Almost everything is a misunderstanding about a time, a price or a place, and it is settled in one conversation.

Changes

These terms can change; the date at the top says when they last did. The terms that apply to your booking are the ones in force on the day it was confirmed, not whatever is on this page later.